1. Introduction
At Kaayakalp Cosmetic and Laser Surgery Clinic, we respect your privacy and understand the importance of protecting your personal and medical information.
This Privacy Policy explains how we collect, use, store, and protect the information you share when visiting our website, making an appointment enquiry, or communicating with our clinic.
We are committed to handling your information responsibly, maintaining confidentiality, and following applicable data protection laws in India.
By using our website, you acknowledge this Privacy Policy. Where required by law, we will seek your consent before collecting or using your personal information.
2. Information We Collect
We may collect certain information when you visit our website, complete an enquiry form, or contact our clinic.
Personal Information
This may include:
- Your name, age, and contact details.
- Email address and telephone number.
- Appointment preferences and enquiry details.
- Information you voluntarily provide through website forms, emails, or other communication channels.
Medical Information
If you share information related to your health or treatment enquiry, we may collect:
- Relevant medical history and existing health concerns.
- Details about previous treatments or procedures.
- Medical reports, photographs, or documents voluntarily submitted for clinical assessment.
Medical information is treated confidentially and accessed only by authorised individuals who require it for legitimate clinical or administrative purposes.
Website Usage Information
Our website may automatically collect limited technical information, including your IP address, browser type, device information, pages visited, and general website activity.
This helps us understand website performance, maintain security, and improve the browsing experience.
3. How We Use Your Information
Kaayakalp Cosmetic and Laser Surgery Clinic uses the information collected for legitimate medical, administrative, and website-related purposes.
These may include:
- Responding to appointment requests and general enquiries.
- Communicating about appointments and clinic-related information.
- Maintaining relevant patient records.
- Supporting medical consultations and continuity of care.
- Improving website functionality and accessibility.
- Addressing questions, concerns, or feedback.
- Meeting applicable legal, medical, and regulatory requirements.
We do not use your medical information for unrelated promotional activities without appropriate, separate consent.
4. Consent and Patient Choice
We believe patients should understand how their information is used.
When consent is required, we will explain the purpose of collecting your information and provide a suitable way to give or withhold permission.
You may withdraw your consent for activities that depend on it by contacting the clinic.
Withdrawal of consent will not affect processing already carried out lawfully. Certain information may still need to be retained to meet medical, legal, or regulatory obligations.
We will not make optional marketing consent a condition for submitting a general medical enquiry.
5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal or medical information.
Your information may be shared only when reasonably necessary, including with:
- Authorised clinic staff involved in patient care or administration.
- Healthcare professionals or diagnostic providers involved in your care, where appropriate.
- Website hosting, technical support, or communication service providers working on our behalf.
- Government authorities or regulatory bodies when disclosure is required by law.
We take reasonable steps to ensure that external service providers handle information securely and use it only for authorised purposes.
We do not disclose identifiable patient information, medical photographs, or treatment details for public promotion without the required permissions and compliance with applicable medical regulations.
6. Cookies and Website Technologies
Our website may use cookies or similar technologies to support basic website functions, understand visitor activity, and improve performance.
Cookies are small files stored on your device when you visit a website.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.
Where required, we will seek your consent before using optional analytics or advertising cookies.
7. Data Storage, Security, and Retention
We take reasonable administrative, physical, and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
These measures may include:
- Secure website connections and appropriate server protection.
- Restricted access to personal and medical information.
- Access permissions for authorised personnel.
- Appropriate safeguards for electronic records and communications.
- Periodic review of information-handling practices.
Although we take reasonable precautions, no online system can guarantee complete security.
We retain personal and medical information only for as long as necessary to provide services, maintain appropriate records, comply with applicable laws, or resolve legitimate disputes.
When information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it.
8. Your Privacy Rights
Subject to applicable Indian laws, you may have the right to:
- Request information about the personal data we hold and how it is used.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally permitted.
- Withdraw consent for processing based on consent.
- Raise concerns about how your information is handled.
- Exercise other rights available under applicable data protection laws.
Some requests may be subject to medical record-retention requirements or other legal obligations.
To exercise your rights, please contact the clinic using the details provided below. We may need to verify your identity before responding to requests involving personal information.
9. Children's Privacy
We recognise the importance of protecting the personal information of children.
Where information relating to a person under 18 is collected, we will follow applicable requirements concerning parental or lawful guardian consent.
We do not knowingly use children's personal information for targeted advertising or behavioural monitoring prohibited by applicable law.
10. Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, maps, or other third-party services.
These websites operate independently and may follow their own privacy policies.
Kaayakalp Cosmetic and Laser Surgery Clinic is not responsible for the privacy practices or content of external websites. We encourage visitors to review the relevant privacy policies before sharing personal information.
11. Medical Confidentiality
Patient confidentiality is an important part of our professional responsibility.
Medical details shared during consultations, through clinic communications, or through authorised digital channels are handled with appropriate care and discretion.
Patient information is not published on our website or social media platforms merely because it has been shared with the clinic.
Any use of identifiable patient information must comply with applicable privacy laws, professional medical ethics, and relevant consent requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, clinic operations, security practices, or applicable legal requirements.
The latest version will be available on this page, along with its updated date.
We encourage visitors to review this policy occasionally to stay informed about how their information is handled.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us.
Kaayakalp Cosmetic and Laser Surgery Clinic
Website: https://kaayakalp.in/
Email: info@kaayakalp.com
Phone: +91 98316 62311 / +91 90511 11299 / +91 98834 56645
We will review privacy-related enquiries and respond within the timelines required by applicable law.